Frequently Asked Questions

Q: We have pets can we still rent a bouncer?

A: Yes, although pets must be secured during the entire rental period. For our driver's safety, the safety of the inflatable, and the safety of the pet.

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out, set up for water slides if on dirt, park rentals, or deliveries that involve elevators or stairs. Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard 4-hour rental time include your set up time?

A: We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally, we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as a day in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. The Bounce PlaceTOGO cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ftÃÃô of the unit or a generator. Longer cords can pop your circuit breaker so we bring our heavy-duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. Some parks do not permit Inflatables. Check with your local law enforcement to see if they are permitted.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes all orders require a 25% Credit Card deposit. They are fully refundable if you cancel your order at least 10 days before your rental date. If you cancel between 2-7 days before your rental you will be given a raincheck that is good for 1 year.

Q: How big are the bouncers?

A: Most of our bouncers are an average of 13x13 depending on the inflatable type. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bouncers need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each bouncer include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 6ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete, and small rocks(under 2 inches). Sorry, we can'ÃÃôt set up on rocks over 2 inches as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over some time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: What is the cancellation fee?

A: If canceled within the 7 days, the deposit is held for 12 months as a credit under the customer's name, if less then 7 days customer losses deposit or the amount paid. If the customer cancels for any reason and the driver is at the location the customer is charged delivery plus 30% of rental items. If items have been set up and the event is canceled for any reason the balance would need to be paid and no refunds issued.

Friendly reminders you must have either an RV gate or 52in(or larger) gate to bring your inflatable through. If your gate is smaller we can attempt to deliver but are not responsible for damages to property that occur. We require a clear 6ft path from the street to set up area For dolly and driver to walk through free of animal waste, trash, debris, or other yard items and are not liable for damages to items in the ground or left on the surface in the pathway as the drivers are unable to see around the dollies.

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If you have more questions please contact us!

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